About Heartland Quality Heating & Cooling

Heartland Quality Heating and Cooling in Lee's Summit

As he was growing up, Jim Horlander liked to play with the tools in his dad’s workshop for hours on end. He would tear things apart just to see how they worked and then put them back together again. This would be a hint into his future career as the owner of Heartland Quality Heating and Cooling.

Jim received his training from Kansas City, Kansas, A.V.T.S. and was awarded the Kansas V.I.C.A. (Skills USA) top awarded for knowledge in 1991. He has worked on heating and air conditioning units in thousands of KC area homes and businesses for over 23 years, and through those years of experience, he has prided himself in giving honest, quality service to each and every customer.

At the urging of his wife Becky and his two kids, Jim took the leap into starting his own heating and cooling company. After thinking carefully about what core values this new company should be developed and built around, two things kept surfacing; quality workmanship and the basic Midwestern/Heartland values that Jim had grown to love. Thus the birth of Heartland Quality Heating & Cooling.

As Heartland Quality grows, Jim and his family go the extra mile to ensure that these core values are met on each visit in a customer’s home. Their technicians take pride in their work and make sure the job is done right, the first time. The team at Heartland Quality knows the harmful effects of dirty air in the home and work diligently to make your home clean and energy efficient.T

The Heartland Quality team receives regular factory training to stay updated on the newest technologies and comfort options. They can recommend the latest products for your installations and will troubleshoot your problems in no time.

about heartland quality

The Owner – Jim Horlander

“Fixing the equipment is the easy part… making sure the customer is happy is the most important part.”

Phone: (816) 525-2031

Email: jim@heartlandheatandcoolkc.com

1602 SW Jefferson St
Lee’s Summit, Mo. 64081

Avinash Mo
23:22 20 Aug 19
Heartland Quality heating and cooling was the best option with in the Kansas city area. I have researched other players and by far, this company is a cheaper and provides best quality. Tom Davis definitely is the most responsive and helpful person I have met. great customer service. He even helped us with spire and kcpl discounts weeks after installation which led us get the discounts.
Adam Wilson
22:14 20 Aug 19
Great people who do great work! Called and told Tom my air was out and I needed a quote and he showed up within the hour. Scott and Josh were great too! They had the new AC and furnace installed and removed the old ones within a few hours. Would definitely recommend them to anyone who need HVAC work done!
Mark Roller
16:36 06 Aug 19
They were clear, answered my questions and flexible with the HVAC system/configuration I was looking for. The team was very professional and flexible with our time constraints. They did quality work at a reasonable cost. They were also upfront about challenges and promptly strove to resolve issues. I'm very happy with the Heartland Quality team and recommend working with them. Thanks Heartland Quality - I appreciate it!
John Love
15:32 02 Aug 19
Heartland provided prompt and honest service when my AC system failed. Corey repaired it for less than $200. I had received quotes from two other contractors for $3400 and $6500 to replace my Hvac unit. Heartland Quality will be my first call from now on. Thank you!
Kimberly Heishman
20:47 19 Jul 19
We called Heartland last minute in the middle of July and everyone from the office to the technicians that came out were wonderful! When we called, they first asked us to check a few things to avoid an unnecessary visit and subsequent bill. We appreciated their integrity in this. It turned out we did need a technician and Corey and Josh were excellent. They were respectful of our home, very kind, explained everything, quick, and friendly. We felt that the pricing was very reasonable.
Patsy Manfredi
16:57 25 Jun 19
The whole Heartland team, Marc, Jake, Dave, and Harley did a great job on our installation. Thoroughly professional from beginning to end. We are completely satisfied.
Andrea Yisrael
01:03 18 Jun 19
my air-conditioner went out on me last Friday. I called Heartland and they sent Harley out to see what was wrong and he found out why it wasn't working quickly. I did not have the money that day to pay for the part that was needed. Harley gave me a quote and I told him to come back on wed. He returned on wed. and to my surprise he found my part for almost half of the original cost. I thank and appreciate Heartland Heating and Air and especially Harley for his Awesome work.
Senta Moore
16:20 30 May 19
Heartland Heating & Cooling provided us great service and peace of mind regarding our purchase and installation. I highly recommend them!
Deborah Glasco
17:10 15 May 19
Heartland Heating & Air were great to work with from estimates of repair all the way to installation. Mark, Josh and Dave are very knowledgeable of their products and services. Josh and Dave did a great job with the installation and kept everything clean and well organized. I highly recommend Heartland Heating & Air's services.
Sheryl King
19:18 06 Apr 19
Rowdy fixed my new mini split head, which was making an annoyingly loud noise. He was prompt, courteous, thorough and patiently explained the problem and how he was fixing it. Great job, and the end result is a whisper-quiet system that doesn't overwhelm you when you are in the room. Thanks, Rowdy!
Elizabeth Jackson
14:53 19 Mar 19
Rowdy did an excellent job and was very thorough. He is an extremely knowledgeable expert in his field and he took time to explain details about our heating and cooling system. Addtionally, Rowdy is personable and explained things in a way that was easy to understand. If we ever need help with our heating or cooling system again, we will ask for Rowdy!Thank you so much,
Brad Clemons
19:49 15 Feb 19
They were quick to respond to our need for a heating system repair and they got us up and running in just a few minutes. I learned the value of regular maintenance (other than changing the filter every 60-90 days), so I signed up for the HQ Care Plan. Houston came back out and did a full system check and cleaning. He did a great job for us. I highly recommend them.
Lynette L Knowles
22:32 14 Jan 19
Heartland is great. I had a new high-end Carrier heat pump system (indoor and outdoor) installed. Josh and Bob were the technicians. Very professional, very polite, explained things very well, worked well together, great personalities. Given it’s a union shop, Heartland employees are very well-trained (apprenticeship), which is what I highly value. You get high quality. Marc, the residential manager, is great, too. Knows his stuff. Very personable. I am very, very satisfied with Heartland. As a retired marketing professor, I look at the consumer and the business. Heartland is very well-run (look at their web site) (and, they take credit cards — points!).
A Google User
13:31 19 Dec 18
Was getting a roofing job done and realized that the flew that had been put in by another heating and air company was not correct. I went to Heartland Heating andAir and asked if I could get a service call to look at and repair the problem before the roofers started shingling the roof. Spoke with Marc and he knew what the problem was and had a crew come out to fix the flew within an hour. I realize this was that I was fortunate that they had a crew that was just finishing up on a job and it was extremely short notice, but Marc was very simpathetic to my position and that's real service . Thanks to Heartland Heating and Air .
Denise Jatho
16:18 27 Nov 18
Rowdy Zesati was our service technician. He did a great job. He was nice, courteous, and did the best job of any heating/air conditioning technician who has worked on our unit.
Angela Kazakevicius
16:10 26 Nov 18
I appreciated getting a call that my furnace was due for a checkup. Rowdy Zesati did all the right things for me. He called before he arrived - EARLY! I happen to be wearing a boot due to a foot injury, so he came upstairs every time he had a question or let me know what was going on. He reviewed everything he did/checked on the furnace and let me know it's condition. We discussed the advantages of their "membership". Everything I needed and nothing I didn't! I can't ask for anything better!
James Buitt
14:15 15 Nov 18
Ryan and Rowdy were prompt and professional in servicing our heating system. Although it is a complex system, they identified the problems and made the appropriate adjustments. We thank them for their professional and efficient service.
Lynette L Knowles
21:13 13 Aug 18
Heartland is great. I had a new high-end Carrier heat pump system (indoor and outdoor) installed. Josh and Bob were the technicians. Very professional, very polite, explained things very well, worked well together, great personalities. Given it’s a union shop, Heartland employees are very well-trained (apprenticeship), which is what I highly value. You get high quality. Marc, the residential manager, is great, too. Knows his stuff. Very personable. I am very, very satisfied with Heartland. As a retired marketing professor, I look at the consumer and the business. Heartland is very well-run (look at their web site) (and, they take credit cards — points!).
Harry Singer
19:00 29 Jun 18
Very Happy! I called today at 9 am and my AC was up and running by 2 pm. Great service! Prompt and reliable even though it was 100 degrees outside. I had called several other companies and was told it would be a few days before they could make it out. Their prices seemed very reasonable.
Tim O'Grady
23:47 15 Jan 18
Furnace died during one of the coldest days in January and these guys were at our house within an hour of us calling. Sadly, it wasn't worth fixing, but had a new system installed the next day. Guys were great had us warmed up by in no time. I can't recommend Heartland Quality enough!
Karen Volmer
21:23 03 Jan 18
Technician was very knowledgeable. Appeared to do a good job.
Adam Quatrocky
23:07 29 Dec 17
I called at 4:08pm on a Friday. They came and fixed the issue and were gone by 5:00pm. Fast and fair service. I will be using them again.
Jenny Rasch
15:09 23 Oct 17
I knew we needed a new HVAC system because ours was almost 20 years old. I called a major company in the area and after seeing the price, decided we needed a 2nd quote. Jim from Heartland rushed out on a Saturday to provide the estimate. I was very pleased with how knowledgeable and straightforward he was. He was very up front about the fact that our HVAC closet was not large enough for a whole house humidifier. I did not feel any pressure to commit to the large purchase and there were no pressure tactics. After comparing the quote from Heartland with the other company, we called Jim to install. The installation was scheduled very quickly and the team arrived on time the morning of the install. There was a small issue during installation but the Heartland team was very responsive and addressed it right away. I am very happy with the customer service, the expertise of the installers, and the quality of my system. I'm very glad I got a 2nd quote for such a large investment in our home.
blair clark
23:39 10 Oct 17
Heartland Quality HVAC was recommended to us by our plumber. He uses them for his own property. When our HVAC system failed, we called and they were out the very next day on time. Unfortunately, our system was shot(and old), so he recommended replacement. After we talked to Tom, and he gave us all of our options, we picked a system and scheduled the work for the next day. Again, they showed up on time ready to work. They were very professional and efficient. They appeared experienced and worked very well together. One team replaced the outside unit, and one team worked inside. This is a small family business. The owner himself was on sight! Couldn't be happier with their service. If your'e looking for the cheapest price in town, Heartland probably isn't for you. If you believe (like I do) that you get what you pay for, then these guys are it!!
Chris Robinson
13:57 13 Jun 17
Heartland installed a new AC unit and furnace after determining that my old unit had a leaky coil. Tom gave me several options for repairing or replacing. The work was done promptly and professionally and all the Heartland people have been a pleasure to work with.
Olesya Kalita
20:14 20 May 17
Tom was pleasant and informative when I called about advice for Hvac in our home. Thank you for your honesty and just being an example of great customer service!
John Folak
02:00 14 Dec 16
Spectacular service! If I could rate higher than 5 stars I would. Outstanding customer service, workmanship, and efficiency. One could not ask for better!
Cory Thompson
16:03 27 Jun 16
Called Heartland based on previous reviews and they were correct. Jim answered gave immediate advice and said he would have a technician at My house by 10:30. John called at 9:40 and said he might be a few min late due to time a previous call. He showed up at 10:10 which was 20 min before expected. He diagnosed the issue in just a few min. He gave me a quote and proceeded to fix my issue. I have been in the customer service business for 30 years and I have never had a more thorough experience. Communication and honesty is the key to a successful business and customers loyalty. I can assure you I will never call anyone else for my heating and cooling needs. Thanks John and Heartland quality heating and cooling. It is the way you conduct your business that makes the difference.
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Mike C
I would never use anyone other than Heartland Quality.
You will not find anyone more knowledgeable and honest than Jim.  A very rare combination.
Mike C.
Lees Summit Rheem Heating and Cooling Pro Partner
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