What Exactly Does Heartland Quality Mean?

Posted on September 24, 2012 by Bailey Horlander

We asked ourselves, if we were customers, what would be the most important qualities in a heating and cooling company. What aspects of service could we provide that would make our customers the most satisfied? Here’s what we came up with and how we meet those needs and wants:

We’d want a money back guarantee. That way, if we weren’t happy with the service or repair, we wouldn’t be out any money. Heartland offers a 100% Satisfaction Guarantee on all services.

We’d want quality technicians who know what they’re doing and can fix the problem right the first time. At Heartland, we have NATE certified technicians who can repair any type or brand of furnace, air conditioner, heat pump or boiler.

We’d want to know who we’re letting into our home. Heartland technicians are background checked and drug screened. You can also count on them wearing shoe covers, never smoking and never cursing.

We’d want to know the parts we purchase are going to last. Heartland offers a one-year parts and labor warranty on all repairs.

We’d like to know what the repair will cost before it begins so we won’t be surprised by a high bill afterward. Heartland offers Upfront Prices before any repairs or installations begin.

We’d know no one can control when their furnace or air conditioner will break, so we don’t charge extra for weekend calls.

We also provide service 24 hours a day, 365 days a year, which means we are always available for that furnace or air conditioner emergency.

We hope this instills the kind of confidence in Heartland Quality Heating & Cooling that you’re looking for. If you have any cooling or heating needs, call us and let us prove that when it comes to furnace and air conditioner repair, we’ve earned the “Quality” in our name. We cover the entire Kansas City metro area.

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