Meet the Team

The Owners

about heartland quality

Jim Horlander is the co-owner of Heartland Quality Heating and Cooling, with his wife Becky. Jim started his heating and cooling career in 1991, as a student in the industry. As the larger companies were switching their employees to commission-based pay he began to notice less of a “family friendly”environment. In hopes of returning this environment to the industry, Jim created Heartland Quality Heating and Cooling in 2011. He ran Heartland Quality Heating and Cooling out of his basement and garage for the first year on his family’s ping pong table.  Jim’s high attention to detail and word-of-mouth led his company to grow over the last several years of operation.

Becky Horlander is co-owner of Heartland Quality Heating and Cooling with her husband Jim. As the Becky Horlander- Ownercompany has grown so has Becky’s role in daily operations. She does all of the accounting, assists in the weekly training and helps in customer service. She’s also the company cheerleader constantly providing support where it is needed.

Supervisors & Office Staff

Tom Davis is Heartland Quality’s “Comfort Solutions Specialist”. Tom has been with us for 5 years and is constantly learning about new products andTom Davis services that can help with homeowner’s comfort and safety. He is the first to help out and is willing to do just about anything for our clients. Tom’s infectious laugh and high energy level help keep everyone going. Tom’s biggest accomplishment is his family.

Bailey Horlander is the newest marketing and human resource manager. She graduated from Baker University in May of 2018, then shortly after joined the Heartland Quality Heating and Cooling team. She is also the child of the owners and is planning on keeping Heartland Quality as a family-owned and operated business, as the 2nd generation of the business.


Joshua Stanley is an install technician. Before joining us he completed the HVAC program through the Metropolitan Community College. On his free time he enjoys spending time with his wife and their two dogs.

 Tommy DiiBon joined the team as an install lead technician. He is joining us with six years experience in residential service. On the side of being a residential technician of Heartland Quality Heating and Cooling, Tommy is a father of two and enjoys watching sports.

Houston joined our team with three years of residential experience as a service technician. When Houston isn’t working on air conditioners or furnaces he enjoys tinkering with cars. Houston on his free time enjoys spending time with his wife and son.

 Dustin Hoffman joined our team with nearly 5 years of residential and light commercial service experience. On his free time he enjoys being with his kids, working on cars, and riding his motorcycle.

Shawn D
...they gave me a military discount. I never asked for it...
Called them yesterday because my AC went out.  They offered a same day appointment.  The service was great, the employee was very friendly and personable.  The price was fair.  But the kicker, when I looked at the receipt closer several hours later, I noticed that they gave me a military discount.  I never asked for it, didn’t even know they offered it.  The service man must have noticed my Marine Corps flag and took it upon himself to give the discount.
Shawn D.
Lees Summit Rheem Heating and Cooling Pro Partner
Special offers on heating and cooling service for Lee's Summit and KC area
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