Meet the Team
Jim Horlander is the co-owner of Heartland Quality Heating and Cooling, with his wife Becky. Jim started his heating and cooling career in 1991, as a student in the industry. As the larger companies were switching their employees to commission-based pay he began to notice less of a “family friendly”environment. In hopes of returning this environment to the industry, Jim created Heartland Quality Heating and Cooling in 2011. He ran Heartland Quality Heating and Cooling out of his basement and garage for the first year on his family’s ping pong table. Jim’s high attention to detail and word-of-mouth led his company to grow over the last several years of operation.
Becky Horlander is co-owner of Heartland Quality Heating and Cooling with her husband Jim. As the company has grown so has Becky’s role in daily operations. She does all of the accounting, assists in the weekly training and helps in customer service. She’s also the company cheerleader constantly providing support where it is needed.
Supervisors & Office Staff
Tom Davis is Heartland Quality’s “Comfort Adviser”. Tom has been with us for 5 years and is constantly learning about new products and services that can help with homeowner’s comfort and safety. He is the first to help out and is willing to do just about anything for our clients. Tom’s infectious laugh and high energy level help keep everyone going. Tom’s biggest accomplishment is his family.
Bailey Horlander is the newest marketing and human resource manager. She graduated from Baker University in May of 2018, then shortly after joined the Heartland Quality Heating and Cooling team. She is also the child of the owners and is planning on keeping Heartland Quality as a family-owned and operated business, as the 2nd generation of the business.
Joshua Stanley joined Heartland Quality’s team in May 2018. Before joining us he completed the HVAC program through the Metropolitan Community College. On his free time he enjoys raising chickens and ducks, playing the guitar, and fantasy football.
Tommy DiiBon started working for HQ in May of 2018. He is joining us with six years experience in residential service. On the side of being a residential technician of Heartland Quality Heating and Cooling, Tommy is a father of two and enjoys watching sports.
Houston joined our team February of 2019. He came to us with three years of residential experience. When Houston isn’t working on air conditioners or furnaces he enjoys tinkering with cars. Houston on his free time enjoys spending time with his wife and son.